Book with confidence
Cancellation & Refund Policy
We know plans can change. These terms are designed to be fair to you while covering the costs lodges, parks and partners charge us once your safari is confirmed.
Multi-day safaris & tours
More than 60 days before departure
10% handling fee + 2.5% card fee
Everything else you paid is refunded. Excludes high-demand lodges such as Sabi Sands (see below).
60 to 31 days before departure
50% of total tour price
The remaining 50% is refunded.
30 to 15 days before departure
75% of total tour price
The remaining 25% is refunded.
14 days or less, or no-show
100% of total tour price
No refund is possible.
Cancel more than 60 days ahead and you get a full refund minus a 10% handling fee and the 2.5% card processing fee. This does not apply to high-demand lodges such as Sabi Sands.
How to cancel
- Cancellations must be sent in writing to info@knaptours.com. The date we receive your email is the cancellation date.
- We confirm every cancellation in writing within 2 business days.
Changing your dates instead
- One free date change is allowed if requested more than 45 days before departure, subject to availability.
- Later changes are treated as a cancellation, although we always try to help where lodges allow it.
- Any price difference from lodges, park fees or season changes is payable by the traveller.
Why safaris have firmer terms
- Lodges, camps, park permits, domestic flights and guides are booked and paid for in advance on your behalf, and many of these suppliers do not refund us.
- Where a supplier does refund us more than this policy allows, we pass that extra amount back to you.
Special bookings
- High-demand private reserves and lodges, such as Sabi Sands, are not covered by the lenient early-cancellation refund. Their own stricter terms apply and deposits may be non-refundable once booked.
- Flights are non-refundable once booked, whether domestic (national) or international.
- Special permits and peak-season lodges (July to October and December holidays) may also be non-refundable once booked. We tell you before you pay if this applies.
- Day tours and transfers: free cancellation up to 72 hours before; 50% within 72 to 24 hours; no refund within 24 hours.
If we have to cancel
- If Knap Tours cancels for reasons within our control, you receive a full refund or a free alternative date.
- For events outside anyone's control (natural disasters, border closures, government restrictions, unrest), we offer a new date or a travel credit valid for 12 months, and refund whatever our suppliers return.
Refunds
- Refunds are paid to the original payment method (PayPal/card) within 14 business days.
- The 2.5% card processing fee and bank or PayPal charges are non-refundable.
- Unused services (meals, activities, nights) after the tour has started are not refundable.
Travel insurance
- We strongly recommend comprehensive travel insurance including cancellation, medical and evacuation cover from the day you book. It protects you if illness, flight disruption or emergencies force you to cancel.
Questions? Email info@knaptours.com or WhatsApp +27 78 166 1784.